Support
Get help with BERTlinker
Contact Support
Sign in to access support. Check the FAQ below for common questions.
Frequently Asked Questions
What file format do I need to upload?
A CSV export from any major crawler: Screaming Frog, Sitebulb, Ahrefs, or OnCrawl. The file needs at minimum a URL column and a title or H1 column. We auto-detect the columns for you.
How long does processing take?
Most crawls process in under 2 minutes. Larger sites (10,000+ pages) may take up to 5 minutes. You'll receive an email when your results are ready.
What does the similarity score mean?
The similarity score (0-100%) measures how semantically related two pages are based on their titles and headings. Scores above 80% (green) are strong matches, 65-80% (orange) are moderate, and below 65% are weaker matches.
Can I use this for multilingual sites?
Yes. BERTlinker auto-detects the language of your content and switches to a multilingual model when needed. It supports over 50 languages.
How long are results available?
Results are stored for 90 days. You can download the full Excel report at any time during that period. We recommend downloading your report shortly after processing.
What is the cross-linking heatmap?
The heatmap is a visual matrix showing how well-linked your site's folders are to each other. Darker cells mean more linking opportunities between those folders. It helps you spot content silos and cross-linking gaps at a glance.
Can I get an invoice for my purchase?
Yes. Sign in to your account and click "Invoices & Receipts" to access your full billing history. You can view and download PDF invoices for all purchases. Business customers can also add their VAT/Tax ID.
Do you offer refunds?
If you're not satisfied with your results or experienced a technical issue, contact us via the form above and we'll arrange a full refund.